EQ2 Forums - News and Announcements

Labor Day is celebrated as a tribute to the social and economic achievements of American workers, it also marks the end of summer for those of us the in United States.  That could mean the first long weekend for the kiddos that just went back to school, one last BBQ party before summer ends, a mini vacation or a relaxing weekend soaking up a little bit of sun. Whatever your plans are SOE would like to wish everyone a happy and safe Labor Day weekend!

Phone Technical Support will be closed on Monday, September 6th and will resume normal hours on Tuesday, September 7th.  Email and Chat Support will be available on Monday, September 6th from 10 AM PST until 7 PM PST.  In-game support will operate as usual.

Account services, including account maintenance, all commerce, and Station Store will be down for maintenance for 3 hours on Thursday, September 2, 2010, from 5:00 am PDT to 8:00 am PDT.

The Station Store and all commerce avenues will be unavailable for the duration of maintenance. This may also affect the performance of the forums and any or all accounts' abilities to log in.

We apologize for any inconvenience and will resume services as quickly as possible.

This is a notification that UK worlds will be updated at 5:00 AM London Time on September 2, 2010. The estimated downtime will be 2 hours.

- SOE Operations team

The US servers will come down on September 1, 2010, at 7am PDT for a hotfix.  The expected downtime is 1 hour.

Update Notes will be posted in the Game Update Notes forum when available.

This is a notification that UK worlds will be updated at 5:00 AM London Time on the 08/25/2010. The estimated downtime will be 2 hours.

- SOE Operations team

Account services, including account maintenance, all commerce, and Station Store will be down for maintenance for 30 minutes on Wednesday, August 25, 2010, from 11:00 am PDT to 11:30 am PDT.

The Station Store and all commerce avenues will be unavailable for the entire duration of maintenance, including subscription services.  This may also affect the performance of the forums and any or all accounts’ abilities to log in, send PMs and other forum operations that require valid log-in.

We apologize for any inconvenience and will resume services as quickly as possible.

On Wednesday, August 25th, 2010, at 1:30 AM PDT, The Bazaar server will be taken offline for maintenance. This maintenance is expected to last 2 hours.

We apologize for any inconvenience.

The maintenance planned for The Bazaar server has been postponed. We will provide more information when the maintentance is rescheduled.

On Wednesday, August 25th, 2010, at 2:00 AM PDT, some of the SOE services will be undergoing maintenance. This will include the EQII voice chat system, on all servers.

The expected duration of this maintenance is 5 hours.

This maintenance has been canceled.

The US servers will come down on August 24, 2010, at 7am PDT for a hotfix.  The expected downtime is 1 hour.

Update Notes will be posted in the Game Update Notes forum when available.

Around 4:30 AM (PDT) this morning, some EQII servers experienced outage and connection issues. The problems were resolved within an hour, and the team at SOE is looking deeper into the issue.

We apologize for the inconvenience. All servers appear to be running fine now.

We've been getting a lot of calls about the character slot change, so to try to let everyone know what we're doing all at once, here's an announcement about the subject.

First of all, there were lots of accounts out there that had extra character slots beyond the limits of their current subscription.

We made a recent change that fixed that issue and brought the limits back to where they were supposed to be.

However, we did that change without prewarning you folks...which was an error on our part.

So we're going to do a one-week rollback on that change to allow you to shuffle stuff around on your characters and ensure that the characters you want are left in your remaining slots before we reimplement the change.

On Tuesday, August 24th, we'll roll back the change. At that time, you'll be able to access all your characters, regardless of our account slot limitations.

For one week (7 days) you can freely exchange stuff back and forth between your characters.

Then on Tuesday, August 31st, we'll reimplement the fix and accounts will be restricted to their proper number of character slots.

BEFORE AUGUST 31st, just make sure that the last characters you log into the game are the ones that you want to keep. Then, when we reimplement the fix, you'll be left with your most recently-logged characters, and you'll be good to go.

We apologize for the inconvience we created by not pre-announcing this change. But this should let you do all the shuffling you need to do before the fix goes back in.

This is a notification that UK worlds will be updated at 5:00 AM London Time on the 08/20/2010. The estimated downtime will be 2 hours.

- SOE Operations team

The US servers will come down on August 19, 2010, at 7am PDT for a hotfix.  The expected downtime is 2 hours.

Update Notes will be posted in the Game Update Notes forum when available.

All international servers were just taken offline (earlier than planned) due to today's patch. It was unplanned but necessary, and we apologize for the inconvenience.

We are hoping to have all international servers back online by 1PM PDT. Please watch this thread for updates.

As happens in the world of technology, we've experienced some unexpected glitches and unfortunately we will be delaying the launch of EQ2X. We are now hoping to launch on Thursday, August 19th.

We apologize for the inconveniece, and thank you for your patience. Please watch this post for updated information as it is available.

All US EQII servers are scheduled to come down on Wednesday, August 18 at 5:00 AM PDT for Game Update 57. Servers are expected to be offline for around 4 hours, coming back online around 9:00 AM.

This is a notification that UK worlds will be updated at 5:00 AM London Time on the 08/19/2010. The estimated downtime will be 2 hours.

- SOE Operations team

All EQII servers are scheduled to come down on Tuesday, August 17 at 5:00 AM PDT for Game Update 57. Servers are expected to be offline for around 4 hours, coming back online around 9:00 AM.

New announcement posted.

Hi everyone! I'm seeing reports of log-in issues, particularly from those using the Streaming Client. I've got an email in to our ops team to see what's going on.

I'll report back as soon as I hear something.

The US Battlegrounds server will be offline on Weds., August 11th, from 6:00am to around 8:00am PDT.